Refund & Cancellation Policy
Policy for registration, service processing, appointment support, third-party costs, and cancellation requests.
General Refund Policy
Refund eligibility depends on the service requested, work already completed, third-party processing, and the specific payment terms communicated before payment.
Registration Fee Condition
If a registration fee applies, refund conditions should be confirmed with the Unimarc support team before payment.
Service Processing Fee
Processing or coordination fees may be non-refundable once work has started, including report coordination, appointment communication, or hospital follow-up.
Appointment Cancellation
Appointment changes or cancellations depend on doctor and hospital availability, timing, and applicable policies.
Visa Invitation Support Cancellation
Once visa invitation support is processed with a hospital or healthcare partner, related service fees may not be refundable.
Third-Party Costs
Payments to hospitals, doctors, diagnostics, visa offices, travel agencies, hotels, or other third-party providers are governed by their own refund and cancellation policies.
Hospital-Related Fees
Hospital deposits, booking charges, diagnostic payments, and treatment fees are subject to the hospital or provider policy.
Travel/Accommodation Cancellation
Travel and accommodation cancellation terms depend on airline, hotel, transport, or travel agency policies.
Refund Processing Timeline
Approved refunds, where applicable, may require processing time based on payment method, banking channel, and verification requirements.
Non-Refundable Cases
Fees may be non-refundable after service processing, third-party submission, document preparation, appointment coordination, or patient-requested cancellation after work has begun.
Contact for Refund Request
For refund or cancellation requests, contact info@unimarchealth.com or +880 1XXX-XXXXXX with payment and service details.